Payments & Shipping

Payments Overview

Currently, there are two payment options available:

• Direct bank transfer
• Credit card via Stripe

Shipping Overview

All parcels are shipped from Perth, Australia within around 4 days* of receiving the order, excluding weekends and public holidays. SerumAndCream offers the following shipping options:

Zone	Order Value	Regular Shipping (2-10 business days)	Express Shipping (1-4 business days)
Australia	Less than $119 $119 and above $199 and above	$8.50* FREE —	$13.50* $5* FREE
New Zealand	Any	$17.95*	—
Rest of the World	Any	$24.95*	—

Shipping Terms & Conditions

• Due to COVID-19, please understand that delivery timeframes may be affected by these unprecedented challenges. • Delivery times are based on orders placed before 1pm AWST. • Shipping fees apply if minimum purchase falls below $120 after discounts are applied. • Shipping may take additional time during sales, holidays, and extreme weather events. • Shipping is only available on weekdays (excluding Australia Public Holidays).

Important to note

For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you. If a parcel is returned to SerumAndCream because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount to cover handling & postage fees. SerumAndCream is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages. SerumAndCream is not responsible for lost or stolen packages unless it is lost or stolen during transit. That is why we offer tracked shipping for most orders and parcels where the status “Delivered” or “Completed” will be deemed as delivered. We ship via AusPOST or Sendle. SerumAndCream is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.